“Unable to Connect to the Creative Cloud” Error on Macintosh

Several days ago I lost the ability to sync my files with Adobe Creative Cloud Connection on both of my Macs. I had not had a chance to look into the issue until today, when I coincidentally got an email from Adobe about updating the Creative Cloud Connection software:

Hi Ryan,

Thank you for being an early user of Creative Cloud. If you’ve been using the preview release of Creative Cloud Connection, our desktop sync client, we have an update for you. We’re upgrading our cloud storage platform, and the version 1.0 sync app will no longer be able to sync to Creative Cloud starting May 16, 2013.

To continue syncing your files without interruption, please take a moment update to the 1.0.5 release of Creative Cloud Connection preview.

Unfortunately, even after downloading the newest version of the Cloud Connection tool, I had the same “unable to connect to creative cloud” error. After deleting preferences and application support files files to no avail, I ended up fixing the error with a rather simple solution: uninstall Creative Cloud Connection using the Uninstaller in /Applications/Adobe Creative Cloud Connection and reinstall from the Adobe Application Manager. I’m now able to sync my files on both Macs without issue.

Updating H&R Block on Macintosh

While trying to finish my taxes for this year with H&R Block At Home 2012, I ran into a problem with the program’s automatic update mechanism.

Each time I tried to launch the software, I would get a notification that an update was available. I would tell the software to install the update and it would appear to run, but on the next launch of the software, the update alert was still there.

I thought that perhaps the updates needed to be applied sequentially but after the fifth time going through this process I figured something was wrong.

I found the Disk Image containing the update H&R block was trying to download in the folder ~/Library/Application Support/H&RBlock/2012/Completed Updates/. In Lion/Mountain Lion, where the Library folder is hidden, you can press Apple-Shift-L in Finder to get it open.

I tried to double click the DMG but got an error that the resource was busy.

A quick mount | grep HRBlock didn’t reveal that the disk image was mounted, so instead of trying to figure out what was causing the issue I just hit Apple-D to duplicate the DMG file and mounted that.

I was able to launch the updater from the DMG and install the update after that.

As an aside, the updater searches every single volume you have mounted for eligible files, so if you have a lot of disks you can greatly speed up the process by unmounting the ones that don’t contain your H&R Block software.